NATURAL MATERIAL - ALL our natural STONE products and engineered OAK flooring are governed by the term ‘NATURAL MATERIAL’. Due to the inherent variation within natural material we have a non-return policy on all our stone & oak. Any surplus tiles/planks should be kept as they will be from the same batch as your original material and can be used should any damage occur after the product has been installed.

STOCK PORCELAIN TILES - Stock porcelain items returned in perfect condition to our warehouse in Cirencester within 28days of collection/delivery date will be refunded with proof of purchase as long as our warehouse still has stock of the same production batch. Reasonable care must be taken when handling the goods, goods must be returned unopened and unused in their original packaging. Only full, unopened boxes can be returned. The action & cost of returning goods is at your own cost and risk. We are not responsible for any loss or damage to any returned goods in transit. If goods are received damaged, we reserve the right to deduct the cost from any refund. Once warehouse has confirmed safe receipt and that all products can be re-sold, a refund will be processed via the original payment method within 3 working days. Alternatively, we would be happy to provide you with a credit note for the same amount if your project is on-going.

NON-STOCK PORCELAIN TILES & SPECIAL ORDER PORCELAIN ITMES - No returns will be accepted of non-stock porcelain tiles nor special order porcelain items including but not limited to step treads, copings & upstands.

FIXING PRODUCTS - Any unused adhesive, grout, sealant & floor levelling compound unopened and in full resalable condition will be refunded but must be returned to our warehouse in Cirencester within 28days of the delivery/collection date with proof of purchase. The buyer is responsible for the cost of returning any and all items. Once warehouse has confirmed safe receipt and that all products can be re-sold, a refund will be processed via the original payment method within 3 working days. Alternatively, we would be happy to provide you with a credit note for the same amount if your project is on-going.